Working with Integrated Parature KB and MSCRM 2016 Online

After integrating Parature KB and CRMOL, we would like to show you how the connectivity works. In this simple video, you can see how to create KB articles in Parature and how they map to the Cases in MSCRM.

Here's how we integrate them!

Parature for CRMOL

Parature knowledge base integration with Dynamics CRM works only with CRM Online and not with on-premise.

Click here for more information on this.

Intergrate Parature Knowldge into MS CRM

Parature and MSCRM are good applications and when working with them we need to remember that Parature can be integrated only with CRM Online but not for on-premises CRM. To know more info, check out this link : CRM MSDN.